I bought a pair of children's shoes on tmall recently, and I still feel depressed.

I placed an order and bought a pair of red ones. The delivery was very fast, but I sent the wrong color and received the yellow one. Found the seller's customer service, sent photos as required, and then said to find the warehouse for coordination. Then, there was no sound. Again, the customer service didn't even make the simplest apology. They directly gave three options of "return, replacement and compensation", which means that they already have a perfect after-sales system, and they feel confident that they made a mistake.

It's not a big thing, but the attitude is unbearable. If the seller sends the wrong goods, no matter the return or compensation, it needs to spend extra time and energy. For example, it takes time to wait for express delivery to pick up the goods. It can't leave in these four or five hours. Is there a time cost? For example, when returning goods, customers need to spend additional time looking for replacement products. Does it also have time cost? For a customer, it may not be too much cost, but an e-commerce platform like tmall has millions of transactions a day, which is a huge social cost! This is like spam. For each user, it is just the time cost of clicking to delete, which is astronomical.

When the customer buys the goods and has paid the consideration, he should receive the selected products. Such a thing as sending the wrong goods is undoubtedly the seller's fault. Is it the buyer's obligation to spend time and energy helping the seller correct its mistakes? Obviously, there is no such obligation. Generally, buyers cooperate with the return and exchange of goods, but they just don't want to worry about such things. If it's true, the seller should recycle the wrong goods by himself.

Therefore, the e-commerce platform should have rules for such things as sending wrong goods. The cooperation of buyers is love, not duty. Don't take everyone's kindness for granted.